Last Updated: 2025-10-27

These Terms of Service ("Terms") constitute a binding agreement between you (the "Customer") and Inter-Cleaning Services (the "Company") regarding the provision of residential and/or commercial cleaning services. By booking our cleaning services, you agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT BOOK CLEANING SERVICES.

By booking our cleaning services, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You have the legal authority to grant access to the property to be cleaned
• You have the legal capacity to enter into this binding agreement
• All information you provide is accurate, current, and complete

The Company provides professional residential and/or commercial cleaning services. The specific services, scope, frequency, and pricing will be agreed upon at the time of booking. Services may include but are not limited to:

• Regular housekeeping and maintenance cleaning
• Deep cleaning services
• Move-in/move-out cleaning
• Post-construction cleaning
• Specialized cleaning services as agreed

The Company reserves the right to modify service offerings and pricing at any time with reasonable notice.

Unless specifically agreed upon in writing, our standard services do NOT include:

• Cleaning at heights requiring ladders above 2 steps
• Moving heavy furniture or appliances
• Exterior window cleaning above ground level
• Cleaning of biohazardous materials
• Cleaning in hoarding conditions or properties with excessive clutter
• Pest control or infestation remediation
• Carpet shampooing or upholstery cleaning (unless specifically booked)
• Cleaning inside ovens or refrigerators (unless specifically requested)

The Company reserves the right to refuse service or discontinue cleaning if conditions are unsafe or fall outside the agreed scope of work.

The Company will provide all standard cleaning supplies and equipment unless otherwise agreed. If you prefer specific cleaning products (such as eco-friendly or hypoallergenic products), please notify us at the time of booking. Additional fees may apply for specialty products.

• Payment is due according to the terms agreed upon at booking
• For recurring services, your payment method will be retained on file and charged in advance of each scheduled service
• All fees are non-refundable except as expressly stated in these Terms
• The Company reserves the right to adjust pricing based on service frequency, property size, condition, or additional services requested
• A service fee equal to 50% may be charged for returned payments

Cancellations and Rescheduling:

• Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service to avoid fees
• Cancellations with less than 48 hours notice will result in a cancellation fee of 50% of service price
• For recurring services, future appointments remain scheduled unless cancelled with proper notice

Access to Property:

• You are responsible for ensuring our service providers can access your property at the scheduled time
• If service providers are unable to access your property due to lockout, unavailability, or other circumstances within your control, you will be charged the full service amount
• You must provide accurate access instructions, codes, or keys as needed

No-Show Policy:

• If you are not present when required and we cannot complete the service, you will be charged the full service amount

• You may provide the Company with keys, access codes, or other entry methods for your property
• All keys and access information will be kept secure and used solely for providing agreed services
• You are responsible for notifying us immediately if locks are changed or access codes are updated
• Keys may be returned upon request or upon termination of recurring services
• The Company is not responsible for locksmith fees if you are locked out of your property

• Please inform us of any pets at the time of booking
• For safety reasons, we request that aggressive or unpredictable pets be secured in a separate area during cleaning
• The Company reserves the right to refuse service or leave immediately if service providers feel unsafe due to pet behavior
• You are responsible for any injuries to service providers caused by your pets

The Company takes great care when cleaning your property. However, accidents may occasionally occur.

Reporting:

• You must report any damage claims within 24 hours of service completion
• Claims require photographic evidence and a detailed description

Coverage:

• The Company carries liability insurance for damages caused by our negligence during service
• Resolution is limited to the lesser of: (a) repair or replacement cost, or (b) fair market value

Exclusions:

• Pre-existing damage or wear and tear
• Items that are already damaged, cracked, or in fragile condition
• Damage to items improperly stored or in unstable positions
• Damage caused by undisclosed property conditions
• Fine art, antiques, collectibles, or heirlooms (unless specifically agreed to clean with special care)
• Damage resulting from customer negligence or third parties

The Company conducts background checks on all service providers and maintains strict hiring standards.

Reporting:

• You must report any theft claims within 7 days of the service in question
• Theft claims require a valid police report
• You must provide the Company with a copy of the police report and opportunity to investigate

Exclusions:

• Cash, gift cards, securities, or cryptocurrency
• Jewelry, precious metals, or gemstones (unless secured)
• Items claimed without proof of prior ownership
• Items of purely sentimental value without documented market value

You agree to:

• Provide accurate contact, property address, and access information
• Maintain a reasonably clean and safe working environment
• Secure all valuables, important documents, and fragile items prior to service
• Remove or secure any items you do not want moved or cleaned
• Inform us of any special concerns, fragile items, or areas requiring extra care
• Disclose any property conditions that may affect service (pets, health concerns, access issues, etc.)
• Provide adequate notice of any changes to scheduled services
• Treat our service providers with respect and professionalism

Background Checks:

• All service providers undergo background checks prior to employment
• The Company maintains insurance and bonding as required by law

Service Provider Assignment:

• The Company will make reasonable efforts to send consistent service providers for recurring services
• The Company reserves the right to substitute service providers as needed due to scheduling, illness, or other circumstances
• All substitute providers are held to the same standards and training

Tipping:

• Tips are appreciated but never required
• Tips may be provided directly to service providers or added to your payment

Your Property:

• You must inform us of any health hazards present on the property (mold, asbestos, lead paint, etc.)
• You must disclose any infectious diseases present in the household
• The Company reserves the right to refuse service or require additional protective equipment for hazardous conditions

Our Service Providers:

• If a service provider is ill, we will reschedule or send a substitute
• Service providers follow health and safety protocols as established by the Company

The Company maintains general liability insurance and is bonded in accordance with the law. Proof of insurance is available upon request.

The Company shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, government restrictions, or other emergencies. In such cases, we will reschedule your service at the earliest opportunity.

The Company respects your privacy. We will not share your personal information or details about your property with third parties except as necessary to provide services or as required by law. Please refer to our Privacy Policy for complete information about data collection and use.

By providing your phone number and email address, you consent to receive communications regarding your bookings, including:

• Appointment confirmations and reminders
• Service updates or delays
• Billing and payment notifications
• Requests for feedback

You may also receive occasional promotional messages. You may opt out of promotional communications at any time by replying STOP to text messages or using the unsubscribe link in emails. Standard message and data rates may apply.

By Customer:

• You may discontinue services at any time by providing notice according to the cancellation policy
• For recurring services, you must cancel with proper notice to avoid charges for the next scheduled service

By Company:

• The Company may terminate services immediately for:
  • Non-payment
  • Unsafe working conditions
  • Verbal abuse or harassment of service providers
  • Violation of these Terms
  • Providing false information

TO THE FULLEST EXTENT PERMITTED BY LAW:

• THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE THREE MONTHS PRECEDING THE CLAIM
• THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION
• SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

You agree to indemnify and hold harmless the Company and its employees from any claims, damages, losses, or expenses arising from:

• Your failure to disclose property hazards or conditions
• Injuries occurring on your property due to conditions you created or failed to disclose
• Your violation of these Terms
• False accusations against service providers

Informal Resolution: Before initiating any formal dispute resolution, you agree to contact the Company to attempt to resolve the dispute informally for at least 30 days.

Exceptions: Small claims court actions may be pursued in lieu of arbitration for claims within the court's jurisdiction.

The Company reserves the right to modify these Terms at any time. For existing customers, we will provide notice of material changes via email at least 30 days before they take effect. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and the Company regarding cleaning services and supersede all prior agreements and understandings.

By booking cleaning services with Inter-Cleaning Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.